1. The completion of the project is depend upon contents from the clients end.
2. It is recommended to provide all contents within 15 days and complete the project within 45 days otherwise the project will be marked completed on 45th day automatically by the server, and will be asked for the full payment furthermore if any due. Otherwise the project domain will be suspended immediately.
3. a) No adult content is allowed on websites.
b) No fraudulent Services or packages allowed to sale on any website under Vertical Eleven Business Systems server.
c) No Religiously violating text/image/video is allowed as content on any website under Vertical Eleven Business Systems server.
4. In case of any service failure by the website owner (our client) to their customers, VERTICAL ELEVEN BUSINESS SYSTEMS is never responsible.
5. Payment gateway costing depends upon your business transaction value and nature of business.
6. There are list of businesses not allowed to transact money online over PG.
7. KYC submission and over all procedure takes almost a week to fortnight generally to start accepting payments.
8. Transaction service charge is as per the service providing PG company rules.
9. We only assist you to involve a payments accepting system via various PG Systems and not responsible for any mis-happening and can be resolved by PG service provider support system if happens.
10. As other than the domain and Server, there are many inbuilt server and software technologies involved owned by Vertical Eleven Business Systems, to make a project live/maintain over the year it will be mentioned as “Powered by VERTICAL ELEVEN BUSINESS SYSTEMS” on the footer of every website made under VERTICAL ELEVEN BUSINESS SYSTEMS. Exempted category Blezo website Plan (Dpanel/Cpanel + Security Software license require)
11. Renewal of website will be done by automated servers on pipeline que basis after your payment encountered at our end.
11. Renewal period is this year’s current month to next year’s previous month basis not as day to day basis. [Example: www.verticaleleven.com has renewal period of April’2014 to March’2015]
12. Vertical Eleven is a solution provider company with target to optimize service efficiency level at optimized cost. Therefore we cannot work as digital labor on your remote site or remote webserver.
13. We do not work for the sites created by purchasing domain, hosting/server plus associated technologies with other agencies. We only work if your site fully rendered through our private level services.
14. For updating contents communication channel is our support portal or the email. (no support or content is accepted over whatsapp)
15. After order generation and payment, within 15 days client have to submit the entire requirement through email or handover to project personnel (+/- 7 days), the total development will be done on the basis of this requirement. Any small changes on this requirement withing next 15 days is negotiable, but major changes bring new added budget to billing.
16. Yearly maintenance tasks includes maintaining the cloud servers by means of performance, updating upgrading services and platform softwares, optimizing security vulnerabilities, project backup, https cdn review, junk files deletion, database optimization, spam fighting etc and existing content addition or deletion. Also maintaining existing website’s functionality. Developing or incorporating new functionality to website are payable. Any new functionality addition which is not said during 30 days (said in point no 15) of project initiation is also payable extra.
17. We do neither provide door step service nor entertain clients at ADMIN OFFICE, hence every time you need assistance it is requested to connect online.
18. For support it is recommended to send email or send text sms on 8013704656.
19. Our plan have mangoly/wordpress/opencart/magento/moodle or other platforms limited to control posts, pages, images and products only. For full control take over as it needed more powerful server technology end, it is needed to have at least hosted on vps cloud server with us.
20. We do not share/expose our client data or our clients customer database to any agency or to any individual client (explained in detail on Privacy Policy page).
