When a business owner is looking to hire a web creation agency to launch their website, they want to ensure they’re making a wise investment and choosing a partner who can deliver their vision effectively. Here are 10 common questions people ask Google (or should ask an agency) before making a decision:

1. What is your design and development process? People want to understand the steps involved from initial concept to launch, including communication, feedback loops, and milestones. This helps them gauge the agency’s organization and transparency.

2. What is the estimated timeline for the project? Businesses often have deadlines or desired launch dates, so knowing how long the project will take is crucial for their planning.

3. What are your pricing and payment terms? This is a primary concern. People need a clear breakdown of costs, what’s included (and what’s not), and how payments are structured to avoid hidden fees.

4. Can you show me your portfolio or case studies? Businesses want to see tangible examples of the agency’s past work, especially projects similar to their own, to assess design style, quality, and capabilities.

5. Do you offer post-launch support and maintenance? A website isn’t a one-and-done project. Businesses need to know if the agency provides ongoing support for updates, security, and troubleshooting.

6. How do you approach SEO (Search Engine Optimization)? A beautiful website is useless if no one can find it. Businesses want to ensure the agency builds their site with SEO best practices from the start to improve search engine visibility.

7. Will the website be mobile-responsive? With the majority of internet traffic coming from mobile devices, it’s essential that the website functions and looks good on all screen sizes.

8. Who will be my point of contact and how will we communicate? Clear and consistent communication is vital for a successful project. People want to know who they’ll be working with directly and what communication channels will be used.

9. What content management system (CMS) will you use, and will I be able to update the website myself? Businesses want control over their website content. They need to know if they’ll be able to easily make updates or if they’ll be dependent on the agency for every change.

10. How do you ensure the website meets my business goals and targets my audience? Beyond aesthetics, the website needs to serve a purpose. Businesses want to know how the agency will understand their objectives, target audience, and ultimately design a site that drives results (e.g., leads, sales, engagement).